where do I start?

What is the first step to making more money?

More product?

Better services?

Faster processes?

Less mistakes?

The question I get asked the most is, "Where do I start?"

Knowing your target is the most important. Understanding your goals and what is most important to your business is the first step.

As an example, consider the following goals:

1) Quality customer experience

2) Quick customer turnover

3) Quick customer turnover with quality experience

4) Exclusivity

Sure, you might want to choose option 3 all the time, though depending on the goals of your business, how you staff and how you operate will change with the goal you prioritize highest.

Consider your business and how you would meet each goal listed above.

Do you find that your solution is slightly different with each?

Becoming lean ultimately brings more income to your business along with the benefits of smoother operations, faster production, an autonomous staff, and happier people who touch your company.

Starting with clear goals is step one.

drive & inspiration

There was an interesting interview on NPR this month with an author talking about inspiration in the workplace.

Quick:

Name five things you do to inspire and reward your employees?

(quick)

Old school taught us to reward effort by passing out car washes, sending flowers to the wife of the overworked husband, and providing gift certificates to local restaurants. Don't get me wrong, these take-aways are very much appreciated.

But, do they really inspire creativity?

Do they inspire long term loyalty?

Do they improve the bottom line of your business?

NPR notes, "Daniel Pink argues that people will do more if they are given the opportunity to work on their own time, to be creative, and to do good." Hear the interview here.

Implementing a lean program is a lot more successful when the whole team is on board and when all are involved in the process of leaning your organization. Who knows best? Often those who are closest to your product and service. With a little guidance, everyone can do amazing things. With a little space and autonomy, everyone will simply bloom.